CANCELLATION/RETURN POLICY EFFECTIVE 12/15/19 - PLEASE READ CAREFULLY
Because we assume substantial financial obligations in booking venues and performers, we must operate with the understanding that ticket sales represent actual working income. In addition, credit processing companies no longer refund us their fees for any refunds. Therefore we have adopted the following policy:
Tickets are non-refundable, with the exception of duplicate purchases made in error on the same date. However we offer a liberal credit/transfer policy as follows:
This policy allows you to recover your purchase amount at future events or through resale, while allowing us to produce events without unexpected losses through cancellations.
*VIP Pass exception: For the 2020 Reno Ukulele Festival, VIP Passes may be cancelled and refunded less a 20% cancellation fee, through May 15, 2020. However, the cancellation fee is not applicable toward the above future credit.
To convert purchase to credit you must:
What about duplicate ticket purchases?
If you make a mistake during a purchase resulting in a duplicate transaction on the same day, email email@example.com within 3 days and we will reverse your mistake. As with any online purchase, please check your emailed confirmation/receipt to make sure everything is as expected. Please note, we are not refunded our bank fees when refunding your duplicate order. Please make every effort to not duplicate a purchase. If you are unsure whether an order has gone through, you may email firstname.lastname@example.org or, for a more prompt response, text message 775-220-0995.
If you purchase duplicate tickets on different dates, (i.e. forget you purchased), the credit/transfer policy applies as that is fundamentally no different than the common practice of an individual purchasing additional tickets for other parties.
What about catastrophic life events?
This is a delicate area and we truly want to be compassionate, however our financial risks are still pertinent. Therefore the same transfer/credit policy applies, with your ability to resell or transfer the credit to anyone you wish with no restrictions. You are welcome to post tickets/credits for resale on our Facebook page at https://facebook.com/playukellc
MERCHANDISE RETURNS: All sales are final. New ukuleles are warranted by their respective companies against defects.
Thank you for your understanding.